Our aim is to provide services of the highest quality that are relevant to our Clients' business needs and that regularly exceed their expectation through:

我们的目标是以以下方式为客户的业务需求提供最高质量的服务，并经常超越客户的预期：

 

l         Providing courteous, appropriate, timely and efficient services

提供周全、恰当、及时、高效的服务

l         Providing value to our Clients beyond their expectations

给客户超出预期的价值

l         Measuring and improving the efficiency of our processes and of our ability to meet our Clients' contracted requirements

考量并改进我们的流程的效率及我们的工作能力以满足客户的合同要求

l         Developing and maintaining our systems and work processes in accordance with internationally recognised quality management standards

按国际公认的质量管理标准建立和保持我们的系统与流程

 

The foundation of our business is the development of our Clients' business through the creation of an effective working partnership:

我们的业务的基础是通过建立高效的合作关系来推进客户的业务： :

 

l         Seeking always to understand and respond to our Clients' developing business needs

力求领会客户的业务需求而作出积极回应

l         Undertaking periodic reviews of our service agreements with our Clients to seek changes that could stimulate further improvement of our service to them

定期与客户审核我们的服务协议以改进我们的服务

l         Accepting only to undertake work that we can handle competently and professionally

只承担我们专业和能力上能够胜任的工作

l         Avoiding being in a position where there is a conflict between our existing commitments and our Client's best interest

避免我们的既有承诺与客户的利益冲突的情况

l         Aiming always to focus on Service Excellence

优质服务始终是目标所在

 

Underpinning this foundation is the continuing development of our staff through:

上述基础的支撑点是我们的员工持续发展。具体方式如下：

 

l         Creating and preserving a work environment for all employees that fosters:

为全体员工创造一个可以培养如下素养的工作环境：

ü         High professional performance and continuous development

工作的高度专业化与持续的发展

ü         Care of our relationship with our Clients

悉心照料与客户的合作关系

ü         Commitment to Quality

倾心关注质量

ü         Mutual trust and respect

相互信任与尊重

ü         Teamwork

团队合作

ü         Communication

沟通交流

ü         Compliance with safety, health and environmental protection regulations

遵守关于健康安全与环保的法规

ü         Recognition of individual achievement and group achievement

个人与集体所取得的成绩都得以承认

l         Assisting our employees to identify and pursue opportunities to improve the quality of their own work and to optimise the use of our resources

帮助员工发现机会来改进其工作质量，优化资源利用

 

 

We shall strive to earn and maintain a reputation for professionalism integrity and the fostering of mutual benefit in all our business relationships including those with the communities in which we work through:

我们应努力保持正直诚信的专业声誉，在我们所有的业务关系中促进互利互惠，也包括与我们工作所在的社区的关系。具体方式如下：

 

l         Take a lead role in the development of our sector's environmental, health and safety practices both internally within the firm and externally on our projects

不论是在公司内部还是在项目上，在行业的环保、健康、安全的实践中起率先作用

l         Making a positive contribution to the communities in which SIP operates

为SIP运作所在的社区做积极贡献

 

Adherence to this Guiding Principle is and will remain the cornerstone of our continuing commercial success.

实行以上指导原则始终是我们经营成功的基石。